frequently asked Questions
What materials are used to make the tables?
Most of our tables are made from acacia wood, as this type of wood is one of the hardest and most robust. This guarantees longevity and resilience to ensure our customers enjoy their tables for a long time.
What is the best way to care for my solid wood table?
Caring for your solid wood table is easy. Wipe off dirt promptly, use coasters to protect against scratches and heat damage, clean with a slightly damp cloth and mild detergent. Avoid moisture and direct sun. Occasional wood care product maintains the seal and beauty.
Are discounts offered for multiple purchases?
Yes, we offer attractive discounts for multiple purchases. Our customers benefit from special offers and discounts when purchasing multiple products at the same time. Please check with our customer service for multiple purchase offers.
Are the tables delivered fully assembled?
Yes, our tables are usually delivered fully assembled. You can enjoy your new piece of furniture as soon as you receive it without additional assembly. We are committed to providing you with a convenient and stress-free shopping experience.
Is there a guarantee on the tables?
Yes, we grant a 2-year guarantee on our tables in accordance with our terms and conditions. During this period, the tables are secured against manufacturing and material defects. The exact guarantee conditions can be found in our terms and conditions . If you have any questions or problems, our customer service is at your disposal.
How can I return an item if I'm not satisfied?
We attach great importance to customer satisfaction. If you are not satisfied with your purchase, please contact our customer service within 14 days of receipt of the goods. We will find a solution to resolve your concern.
Which payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, Amex), bank transfer, TWINT and PayPal.
How can I track my order?
Due to our fast delivery time of 1-3 days and the personal customer contact, we deliberately did not use a tracking system. However, you are always welcome to contact our customer service directly to find out the status of your order. Our team is at your disposal to give you all the information you need.
Do you offer international shipping?
Currently we only offer national shipping within Switzerland.
Do you also offer custom-made furniture?
Yes, we also offer custom-made furniture. We understand that individual needs are different and we love to work with our customers to create furniture to their specific requirements. Contact our team for more information on the bespoke ordering process and the options available.
How long does delivery take?
The delivery time is usually 1-3 working days after receipt of the order. In exceptional cases we will contact you immediately.
Can I cancel or change my order?
As long as your order has not yet been shipped, cancellation or modification is possible. Please contact our customer service as soon as possible to make appropriate adjustments.
How can I contact customer service?
You can contact our customer service by email at info@deluxehome.ch, by telephone on +41 76 477 73 08 or via the contact form .
Is my personal information safe?
Yes, we take the protection of your personal data very seriously. All your data will be treated securely and confidentially in accordance with the applicable data protection regulations.
Is there a newsletter for news and offers?
Yes, you can subscribe to our newsletter to be regularly informed about new offers, promotions and new products. Simply register on our website to receive the newsletter.
What is your mission?
At Deluxe Home, our mission is to capture the timeless beauty and strength of solid wood in unique tables and furniture. Each handcrafted piece is created with care and dedication to create spaces and tell stories. We offer bespoke options and strive to provide an inspiring shopping experience that goes beyond just purchasing. Welcome to Deluxe Home, where quality craftsmanship meets individual style.
Why exactly Deluxe Home?
We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we let experts put our products and production through their paces. This is how we can guarantee 100% top quality.
How can I give my feedback?
Use our contact form for this. We are always open to feedback, suggestions for improvement and also requests from our customers. We reply within 24 hours. So do not hesitate to contact us if necessary. We are at your disposal 24/7.